At ELEPHAS, we strive to ensure your complete satisfaction with our products. Please read our refund and returns policy carefully.
Return Eligibility
To be eligible for a return or refund, your item must be unused, in its original condition, and returned within 30 days of purchase. Certain items, such as perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software products, and certain health and personal care items, are not eligible for return.
Return Process
To initiate a return, please contact us with your order number and reason for return. We will provide you with specific instructions on how to return the item. Please include a copy of your original purchase receipt with your return.
Refund Conditions
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable, and we may deduct return shipping costs from your refund.
Exchanges
If you need to exchange an item, please contact us to arrange the exchange. We will provide you with specific instructions on how to return the item and receive the replacement.
Gift Returns
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. If the item was not marked as a gift, we will send a refund to the original purchaser.
Shipping
You are responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot guarantee receipt of returned items.
By placing an order with ELEPHAS, you agree to these terms and conditions. If you have any questions or concerns, please contact our customer support team.